At Elinura, we are committed to delivering your beauty and skincare products safely, swiftly, and reliably. This Shipping Policy outlines the terms and conditions under which your orders are processed and shipped.
1. Shipping Coverage
We currently ship orders across Pakistan via trusted courier partners. For international shipping, please contact our customer support to check availability and applicable charges.
2. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has been shipped.
3. Delivery Timeframe
Standard Delivery within Pakistan: 3–7 business days (depending on the location).
Remote areas may take longer.
Delivery time may vary in case of external delays (e.g., weather conditions, strikes, or courier issues).
4. Shipping Charges
Shipping charges will be calculated and displayed at checkout.
Orders above a certain amount (e.g., PKR 3,000) may qualify for free shipping—if applicable, this will be clearly stated at checkout.
5. Shipment Confirmation & Tracking
Once your order has been shipped, you will receive an email or SMS with a tracking number. You can use this number to monitor the progress of your parcel via the courier’s website.
6. Incorrect Shipping Information
It is your responsibility to ensure that the shipping address provided is complete and accurate.
Elinura is not liable for orders delayed or lost due to incorrect or incomplete shipping details.
7. Undeliverable Packages
If a package is returned to us due to non-delivery (e.g., incorrect address, no one available to receive), the customer will be responsible for any re-shipping costs.
8. Delays & Force Majeure
While we strive to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control. These include but are not limited to natural disasters, strikes, governmental restrictions, or logistic failures. In such cases, Elinura shall not be held liable for delay or non-delivery.
9. Damaged Packages
If your package arrives visibly damaged, please refuse to accept the delivery and inform us immediately. If you receive a damaged item inside the package, contact our support team within 48 hours of receiving your order.
10. Contact Us
For any questions related to shipping, feel free to reach out to us:
📧 Email: support@elinura.com
📞 Phone/WhatsApp: +923190658504