Thank you for shopping with Elinura. We hope you love your purchase, but if you are not completely satisfied, you may return it for a refund, store credit, or exchange. Please review our return policy below.
Returns
All returns must be postmarked within (15) days of the purchase date. Returned items must be unused, unopened, and in their original condition with all packaging, seals, and labels intact.
Return Process
To initiate a return, please contact our customer support team at support@elinura.com to obtain a Return Merchandise Authorization (RMA) number.
After receiving your RMA number, securely pack the item in its original packaging and send it to the following address:
📍 Elinura
Attn: Returns
Order #: [Your Order Number]
[Your Return Address]
Pakistan
📌 Please note: The customer is responsible for return shipping charges. We strongly recommend using a trackable shipping method to ensure safe delivery.
Refunds
Once we receive and inspect the returned item, we will process your refund or exchange within 7 working days. You will receive an email confirmation once your return has been processed.
✅ Refund Payment Methods:
COD Orders: Refunds will be processed via JazzCash, EasyPaisa, or Bank Transfer. Please include your payment details inside the return parcel or email them along with your Order Number.
Online Payments: Refunds for non-COD orders will be processed through the original payment gateway, subject to standard banking timelines.
Concerns with Your Order
If you experience any issues with your order, such as receiving a damaged, defective, or incorrect product, please notify us immediately for a resolution.
If you have any concerns or need further assistance, feel free to reach out: