These terms and conditions govern your use of our website and how we supply beauty and skincare products to you, our valued customer.
Please read these terms carefully before placing an order or accessing our website, as they contain important information. If you have any questions or notice any errors, please contact us.
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Terms and Conditions
By accessing this website and/or placing an order, you agree to be bound by the terms and conditions outlined below. If you do not agree, you may not use or access this website.
How to Reach Us?
If you have any questions or need assistance, feel free to get in touch with our customer support team:
📧 Email: support@elinura.com
📞 Call/WhatsApp: +923190658504
Privacy Policy
Our Privacy Policy outlines how we use your information and can be found at Privacy Policy. By using our website, you consent to the processing of your data as described and confirm that all information you provide is accurate.
Terms of Sale
By placing an order, you agree to purchase a product subject to the following terms:
All orders are subject to availability and confirmation of the order price.
Delivery times may vary based on location and unforeseen delays (such as courier issues or force majeure events).
Our Contract
Once you place an order, you will receive an acknowledgment email confirming receipt of your order. However, this does not mean your order is accepted.
A contract between us is only formed when we send you an order dispatch confirmation email. Only the items listed in the dispatch confirmation email will be included in the contract.
Pricing and Availability
While we strive to ensure that all product details, descriptions, and prices on our website are accurate, errors may occur.
If we find an error in pricing after your order is placed, we will notify you as soon as possible to confirm whether you wish to proceed with the correct price or cancel your order.
If we are unable to contact you, your order will be canceled, and any payment made will be fully refunded.
Delivery costs are charged separately and displayed clearly at checkout.
Cancellation Policy
If you wish to cancel an order, please do so as soon as possible.
Orders that have not been shipped can be canceled. Once an order is shipped, it cannot be canceled.
Our Products
All orders are subject to acceptance and availability, which may vary based on your shipping destination.
Each product is sold subject to its description, and while we take great care in providing accurate details, minor differences may occur.
Product images on our website are for illustrative purposes only. The actual product or packaging may slightly vary due to screen display differences.
If you have any questions or concerns regarding a product, please contact our customer service team at support@elinura.com or WhatsApp us at +923190658504.
Delivery
You are responsible for providing a complete and accurate delivery address. We are not liable for issues arising from incorrect information provided by you.
Delivery charges will be displayed before checkout. By placing an order, you consent to these charges.
Once your order is dispatched, you will receive a confirmation email with tracking details.
The product becomes your responsibility from the moment it is delivered to the address provided. Ownership of the product is transferred once full payment is received.